Atelka Incorporated Operations director Temporary in Montréal, QC

Atelka Incorporated

Branch Montréal QC CA

Operations director
Montréal, QC

Our business solutions are bilingual and cover all existing client contact platforms. Accountable for campaign and/or site operational delivery and…

ATELKA, the largest independent customer contact center in Canada is looking for an Operations Director in Montreal who wish to contribute to the success of the company. ATELKA offers a complete range of customer care, telemarketing and back office services to large Canadian companies. Our business solutions are bilingual and cover all existing client contact platforms. ATELKA currently employs more than 2,500 people across nine sites in Quebec, Ontario, New Brunswick and Prince Edward Island.

As a Director of Operations, you will be responsible for developing high-performance teams, through effective coaching and support, in order to meet and exceed customer and corporate expectations. Responsibilities: Accountable for campaign and/or site operational delivery and profitability Provide Leadership, direction and focus to the management team Accountable for meeting or exceeding corporate and client requirements and KPI’s Develop and implement strategies, tactics and detailed action plans to improve team and individual performance Set up intervention strategies that will help achieve a high level of employee satisfaction and engagement, and measure the results Participate in client calls and/or meetings Collaborate with all functional areas, act as a facilitator for internal processes Manage employee files according to labor relations and HR policies Produce weekly and Monthly reporting and documentation Communicate effectively with personnel and management, share information real-time Manage performance reviews, bonuses and incentives. Qualifications: 5+ years management experience with large-sized teams in Contact Center environment Ability to translate the impact of operational decisions on financial results and customer/employee satisfaction Excellent hands-on leader and coach with the ability to connect emotionally with employees and customers, and to thrive and excel in a fast-paced environment Handles stressful situations and deadline pressures well Plans and carries out responsibilities with minimal direction Strong analytical skills and attention to details Excellent written and verbal communication and presentation skills Proficiency in various software applications, including Microsoft Office A degree in Business Administration or related field is an asset Bilingualism (French/English) is essential Must be available to travel occasionally. Location: Montreal (QC) – Park Avenue Site

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Employment Type: Temporary
Location: Montreal, QC, CA
Posted on: 2015-07-31
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