Atelka Incorporated Customer Service – Cirque du Soleil (Montreal – 1000 St A Contract in Montréal, QC

Overview

Atelka Incorporated

Branch Montréal QC CA

Position:
Customer Service – Cirque du Soleil (Montreal – 1000 St A
Location:
Montréal, QC

ATELKA offers a complete range of customer care, telemarketing and back office services to large Canadian companies….

Customer Service – Cirque du Soleil (Montreal – 1000 St Antoine St West) 23/06/2015 ATELKA, the largest independent customer contact center in Canada is looking for Customer Service Representatives for their Montreal site who wish to contribute to the success of the company by representing the Cirque du Soleil. ATELKA offers a complete range of customer care, telemarketing and back office services to large Canadian companies. Our business solutions are bilingual and cover all existing client contact platforms. ATELKA currently employs more than 2,500 people across nine sites in Quebec, Ontario, New Brunswick and Prince Edward Island.

Your responsibilities as a customer service representative are to respond to inquiries from customers by telephone and email on the sale of tickets, group packages, general inquiries and complaints. You also need to maintain and improve the relationship with customers and perform data entry as required. Responsibilities: Answer phone calls and provide information requested by customers Document contacts and transactions according to business needs Ensure customer loyalty by maintaining and improving the brand image Handle complaints in a professional and efficient manner We offer: Competitive salary + performance bonus Dynamic and challenging workplace Career Opportunities Comprehensive insurance plan (medical, dental and vision) Proximity to public transport (Metro, Gare Centrale, Terminus Centre-ville) Requirements: Bilingual ( English and one of the following languages: Flemish, Dutch, German or Spanish) French language proficiency an asset Dynamic, enthusiastic and energetic person Excellent communication skills and ability to build good business relationships Computer skills (Internet Explorer and Microsoft Office) Know how to easily adapt to changes and to demonstrate autonomy Have a high school diploma (DES) Availability: Interested candidates must be available to work weekdays and weekends. Shifts will vary according to operational needs (time zones of the different countries where the shows are given)