ATB Financial Customer Experience Specialist Temporary in Sherwood Park, AB

ATB Financial

Branch Sherwood Park AB CA

Customer Experience Specialist
Sherwood Park, AB

As a part of our continued growth and unrelenting desire to provide innovative solutions to our customers, we have an exciting opportunity for the right…

Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That’s ATB. Is that you?

Keeping things organized and on time is not only what you’re great at – it’s what you love to do. Your can-do attitude is what you’re known for. Helping people by demonstrating connection, care, commitment and action comes naturally to you. You’re the ultimate administrator – and that’s why you belong at ATB.

Customer Experience Specialist

You’ve got a strong internal drive, an entrepreneurial spirit and a passion for making a difference through your work. You describe yourself as someone who loves to live outside your comfort zone, a trailblazer who constantly seeks new ways to learn and grow.

If that sounds like you, ATB Financial Business & Agriculture (B&Ag) is THE place to work for you. The B&Ag group at ATB is dedicated to helping support the success of Alberta’s entrepreneurs and farmers. As a part of our continued growth and unrelenting desire to provide innovative solutions to our customers, we have an exciting opportunity for the right candidate to make a significant impact on our small business and agriculture clients in Alberta.

The Opportunity:

The Customer Experience Specialist (CES) is responsible for fulfilling a diverse collection of activities and processes for B&Ag sales team members by providing hands-on complex administrative support with a focus on reducing risk to ATB Financial, enhancing the customer experience and increasing sales team member’s capacity in retaining and growing relationships.

Specific accountabilities include but are not limited to:

  • You administer/ prepare security documentation and interpret collateral documents while inputting them into the Collateral Management System (CMS).
  • You administer pre-disbursement review processes (checking that all loan documentation is signed, completed accurately, properly registered and meets all regulatory requirements) prior to funding.
  • You administer requests for funding through follow up with solicitors, insurance companies, relationship managers, underwriters and other parties to ensure that all required documentation is in order.
  • You analyze/interpret application for credit loan details, security requirements, covenants, conditions and other special considerations.
  • You process customer reporting of collateral security to support revolving loans (margining).
  • You set up accounts for Feeder/Breeder loans & payments in addition to reporting.
  • You provide Cash Management support: document preparation, forward to payments and channels, on boarding of customer re issues with use of software/system, password issues.
  • You identify opportunities for streamlining/amending processes.
  • You keep apprised of changes in business rules/guidelines.
  • You are a strong advocate for ATB at any public event and in the communities you work and live in.

Job Requirements
As the ideal candidate you possess the following:

Attributes for Success:

  • Connector: You build relationships naturally, and bring people of mutual interest together easily
  • Translator : You have an uncanny capacity to convert large volumes of information, complex or ambiguous, into readily-understood communication
  • Hungry: You combine the intrinsic motivation and drive to excel with the ability and determination to achieve success
  • Collaborator - a strong partner
  • Business Judgement - strong business acumen; strive to improve business results
  • Customer Service Passion - delivering exceptional service beyond expectations

Knowledge, Skills & Abilities:

  • Post secondary education in business, agriculture or related equivalent experience
  • Minimum 2-3 years of business banking experience or equivalent
  • Experience working in the areas of Collateral Management, Cash Management, Margining and / or with Feeder/Breeder loans would be considered a strong asset
  • Strong background in business lending practices and security documentation
  • In depth understanding of the SAP banking system, Cash Management systems and the Collateral Management System (CMS)
  • Demonstrated understanding of lending procedures
  • Strong capacity to think critically about business issues, processes and outcomes in order to make sound decisions
  • Ability to analyze/interpret application for credit loan details, security requirements, covenants, conditions and other special considerations
  • Ability to evaluate attractiveness of efficiency opportunities
  • Strong verbal and written communications skills
  • Excellent interpersonal skills

So what can ATB Financial offer you? Imagine paying less for your everyday banking, mortgages, loans and investments. Throw in an excellent benefits and pension package, opportunities for career advancement, and a financial institution that’s leading the way in change – now you’re talking about a career with a company that allows you to grow. As an award-winning employer-of-choice – we have the best of the best working for Albertans. Sound like a team you want to be a part of?

Advancement. Fun. Rewards… We get it.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Sherwood Park, AB, CA
Posted on: 2016-09-21
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