Associate Director, Special Constable Service (Waterloo) in Waterloo, ON

Wilfrid Laurier University

Branch Waterloo ON CA

Associate Director, Special Constable Service (Waterloo)
Waterloo, ON

of management/supervisory experience with federal, provincial, municipal, military, security or university police/security department • Extensive knowledge and…

Reporting to the AVP, Campus Administration and Special Constable Service (SCS), the Associate Director is responsible for providing strong leadership to the university and ensuring that the staff, faculty, students and visitors/public at the Waterloo Campus and the Kitchener locations are provided with a safe environment in which to learn, grow, live, teach and conduct research and work. The Associate Director will be responsible for developing, implementing, promoting and monitoring the operational framework which provides safety, incident response, and security. The role is responsible for the communications services centre for the Campus. The role is also responsible for ensuring that there are plans in place for supporting the continuity of business throughout and/or immediately following an emergency.

For the Waterloo Campus, the incumbent will act as the key contact to the senior management team regarding matters of personal safety, response, security and well-being of students, faculty, staff, and visitors, as well as protecting the physical assets of the university. The incumbent will provide subject matter expertise in the areas of personal safety, security, emergency services and physical asset protection to key University initiatives in a multi-campus environment. The incumbent will participate on multi-campus university wide coordinating groups responsible for alignment of strategic direction and policy.

The Associate Director manages the implementation and ongoing delivery of services to support the values and strategic objectives of the department and the University. The incumbent will research identify and compare departmental needs to the University’s strategic objectives and draft proposals to the AVP for the improvement of the department in order to meet these objectives.

The incumbent will ensure that the department works cohesively and cooperatively as a team in order to provide these services to the university community. He/she will oversee Supervisors, Special Constables and department staff at the Waterloo Campus. The incumbent will direct daily operations of the department and will be responsible for the administration of services and programs . The Associate Director, Special Constable Service will establish goals and objectives in cooperation with Supervisors, Constables, and staff members to evaluate their proficiency.

The Associate Director, Special Constable Service will establish productive and proactive relationships with all members of the university community including students, staff, faculty and administration. He/she must also establish reciprocal relationships with external members of the community including Provincial ministries, local governments, local/federal police agencies and other University Security/Police Operations.

The Associate Director, Special Constable Service is responsible for providing enforcement of the appropriate laws and policies in order to minimize campus safety occurrences such as theft, vandalism, physical threats, and workplace violence, as well as the control of demonstrations, sit-ins, and other disturbances aimed at the disruption of normal campus activities.

Safety and Security
• As a member of the broader University wide Security and Environmental Occupational Health and Safety Leadership groups, consults with and provides input to the Director, Safety, Health, Environment & Risk Management (SHERM) regarding University wide Safety, Response, Security, and Communications related to the Occupational Health and Safety & Risk Management strategic direction and policy.
• In conjunction with the AVP Campus Administration &SCS develop and implement long term and short term plans relating to the department in a manner that meets the needs of stakeholders.
• Ensures that department strategies, policies, and procedures align with overall University strategic direction and policy.
• Initiates, develops and directs personal safety and security risk assessments, incident reporting, and investigations;
• Provides information and supports planning on campus emergency situations, including crisis planning/response;
• Reviews all personal safety and security , response, security, and communications related incidents and prepares trend analysis, risk mitigation, and promotes employee awareness of personal safety strategies;
• In partnership with Waterloo Regional Police Service, supports the investigation of any alleged crime reported or observed at or against WLU;
• Provides accurate and timely notifications, updates, consultation and advice to senior management regarding personal safety and security matters;
• Supports the management of the University wide video surveillance equipment/systems;
• Regularly consults with students, student representatives, administrators and functional departments to obtain input to the Community Safety plan and feedback regarding the quality of services provided;
• Participate as an active member in the Threat Assessment & Prevention Team (TAPT)

• As directed, assists with implementing and administering comprehensive environmental/occupational health and safety programs, employee training, and awareness initiatives to promote a safe and healthy workplace;
• Delivers presentations to students, staff and faculty on personal safety and security related topics;
Community Relations
• Liaises with Waterloo Regional Police and ensures Special Constable contract compliance;
• Provides formal feedback to the Laurier community via yearly reports regarding the services provided in areas of personal safety & security education, prevention, consultation and enforcement;
• Develops operational plans in relation to Special Constable Service for special events on campus;
• Ensures staff and operational efficiencies in the daily operation of the Service with respect to staff, equipment and call volume demands;
• Ensures staff and operational compliance to the Police Services Act, contractual obligations with the local Police service and all related legislation;
• Effectively delegates tasks to staff, balancing each staff persons’ workload and assigned tasks;
• Ensures timely and appropriate responses to all emergencies, criminal acts, breach of the peace, contravention of related university by-laws and requests for assistance;
• Ensures staff compliance to university policies, procedures, protocols and organizational directives;
• Provides constructive feedback and direction;
• Leads or participates in disciplinary actions of staff as required and also documents positive and productive behaviours of staff;
• Ensures the professionalism of all staff through high standards in selection, performance and by addressing the ongoing development needs of professional staff and student employees;
• Leads by example for subordinates;
• Works with staff and external agencies in the acceptance and implementation of change;
• Works with the AVP in developing a clear and common organization vision for staff;
• Provides leadership in matters associated with internal or externally generated personal safety and security issues, appropriate course(s) of action, foreseeing future issues and put in place effective means of mitigating such issues;

Administrative Duties
• Reviews and monitors budgets;
• Ensures compliance in following procedures including; completion of all relevant records and reports, following up complaints, assignment of officers for on-going investigations and ensuring all internal operating policies and procedures are followed;
• Ensures reporting compliance with the Waterloo Regional Police Service detailing all arrests, incidents and major incidents that University Special Constables have been involved in a timely manner;
• Prepares Special Constable applications for submission to Human Resources and the Waterloo Regional Police Service;
• Investigates related internal complaints and report to the AVP, Campus Administration and Special Constable Service
• Ensures that Special Constables are equipped and trained properly for duty;
• Ensures that seized property and the Lost & Found area are maintained for the Service;
• Assists the AVP in the research and development of departmental directives relevant to the function of the Service.
• Lead budget planning and oversee budget accounts for SCS (Waterloo)

• University degree in a related discipline, and a minimum of 5 years related experience
• Ontario Police College or equivalent supervisory work experience
• Minimum of 5 – 10 years of management/supervisory experience with federal, provincial, municipal, military, security or university police/security department
• Extensive knowledge and understanding of safety, response, security, communication centre operations, emergency management and business continuity principles are essential, together with experience in staff management.
• Knowledge and experience in Emergency Management and Business Continuity.
• Knowledge and understanding of occupational health and safety legislation and management
• Knowledge of Threat Assessment and Emergency Management
• Thorough knowledge and comprehension of the Criminal Code of Canada, Occupational Health and Safety legislation, Provincial Statutes, Municipal By-Laws and University rules and regulations
• Clear understanding of common law, jurisprudence, powers of arrest, charter of rights, breach of peace, the rights of the arrested persons and the difference between civil and criminal offences
• Skilled in mediation and conflict resolution techniques
• Initiative, assertiveness, politeness and ability to work with the public
• Ability to develop and administer a budget
• Demonstrated strengths in presentation, oral and written communication and attention to detail
• Experience in Constable and staff management.
• Demonstrated, leadership, strategic and tactical thinking, organizational, decision making and communication skills.
• Demonstrable experience in successfully managing relationships with multiple stakeholders across a large diverse organisation.
• Continuing study necessary to maintain a high level of professional standards
• Ability to handle sensitive, confidential matters or crises with discretion and leadership.
• Remain current in new and amended legislation pertinent to the position through independent study;
• Good keyboarding and computer literacy (MS Word, Excel, PowerPoint, Internet and Email)
• Strong commitment to a team building approach
• Proven leadership skills and ability to deal with crisis situations
• Ability to demonstrate effective listening, verbal and written communication skills
• Strong organizational management and administrative skills
• Ability to work under pressure and work with tight deadlines and changing priorities
• High level of tact and diplomacy in dealing with the culturally diverse university community under a wide variety of circumstances;
• Ability to independently demonstrate good judgment, initiative and professional discretion with matters pertaining to law and policy enforcement;
• Highly motivated, self-starter, willing to build professional skills


$83,045 – $92,816

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Employment Type: Full Time
Location: Waterloo, ON, CA
Posted on: 2014-10-02
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