Arowhon Pines, Algonquin Park Reservations Supervisor Seasonal Live in May – October Temporary in Algonquin Provincial Park, ON

Overview

Arowhon Pines, Algonquin Park

Branch Algonquin Provincial Park ON CA

Position:
Reservations Supervisor Seasonal Live in May – October
Location:
Algonquin Provincial Park, ON

Experience in a hotel and restaurant, familiar with hotel reservations terminology. Review reservations, assign guest accommodations with attention to detail….

Office Reservations Supervisor for Arowhon Pines, Algonquin Park, May to October contract in Algonquin Park.

Arowhon Pines is an internationally known, independently owned and operated, 50 room seasonal resort & restaurant located inside Algonquin Park. Off the beaten path, 8 km off the main road, and in the middle of the lakes and forests of Algonquin Park, we’re about 3 hours from Toronto or Ottawa. Please visit our new website with fabulous two minute long video – www.arowhonpines.ca.

Responsibility:
Your prime responsibility is the management of the FRONT OFFICE & RESERVATIONS department.

Duties:
- manage a busy, computerized office with direct supervision of a staff of 2-3 agents
- supervise the answering of telephone and internet inquiries
-review reservations, assign guest accommodations with attention to detail
- provide timely, accurate information to all departments – housekeeping, outside, dining room and kitchen
- post guest charges, receive payment, bank deposits and transfers
- handle travel agent bookings and ensure payment
- provide administrative support to all departments
- schedules office shifts depending on occupancy
- coordinates, assigns then checks all work
- teaches office staff with regards to job duties, safety and company policies.

Qualifications:
- front line personality – warm, welcoming, responsible and organized!
- learns quickly, able to teach 2 -3 agents quickly and efficiently, handle multiple tasks and priorities and succeed every season in a relatively short period of time!
- experience with PRONTO computerized reservation system or equivalent
- practical and technical office administration background – computers (set up and take down, Microsoft Office Word and Excel, web and email, installing program updates, computer backups, etc) and equipment (postage, credit card and fax machines, etc.)
- experience in a hotel and restaurant, familiar with hotel reservations terminology
- legal permission to work in Canada
- superior English written and oral skills
- French or German speaking
- love of the outdoors is essential.
- completion of secondary school
- college courses related to hospitality an asset
- supervisory experience an asset