APPTOZA INC. Desktop Engineer – Bilingual French and English Contract in Montréal, QC

Overview

APPTOZA INC.

Branch Montréal QC CA

Position:
Desktop Engineer – Bilingual French and English
Location:
Montréal, QC

File and folder security, local/domain user security. Is an IT Service, Staffing and Consulting company providing end-to-end solutions and services to clients…

Apptoza Inc. is an IT Service, Staffing and Consulting company providing end-to-end solutions and services to clients in Canada and the US. We are a fast growing and dynamic organization working for many large clients in Canada and USA.
We urgently need following resource

Position : Desktop Engineer – Bilingual French and English
Start Date : ASAP
Job Type : Contract
Duration: 6 Months
Location: Montreal

Role and Responsibilities:

• Providing back-end solutions and support for all Desktop Infrastructure and Desktop Applications to all AMER locations including United States, Canada and South American Offices. 
• Handling escalations to the engineering team and ensuring client SLA’s are met. The candidate will be responsible for managing the engineering team’s ticket queue, escalation tickets, and provide technical guidance to Level 1 and 2 technicians.
• Contributing to the creation/maintenance of appropriate documentation for escalation procedures, best practices, support, and training of engineering products and services. The successful candidate will also have the opportunity to work with senior members of the team on project related tasks as well as liaise with multiple teams across technology disciplines. 
• Creating scripts for the user workspace.

Must Have Skills:

• Windows XP and Windows 7 Desktop Operating systems. 
• Knowledge/Understanding of Windows registry and Windows Security: file and folder security, local/domain user security. 
• WinBatch, Powershell, batch files, loginscript 
• HTML experience is a plus, but not required. 
• Strong troubleshooting and problem resolution skills, including application troubleshooting
• Ability to provide user support – liaise across technical teams 
• Good communication skills – written and verbal 
• Documentation: create and maintain documentation for engineering products and services. 
• Enforce request handling and escalation policies and procedures. 
• Experience working in a team-oriented, collaborative environment.

Competencies:

• Knowledge/Understanding of Citrix XenApp and XenDesktop.
• Knowledge/Understanding of Active Directory. 
• French Language (Written and/or Oral).

Note:

• Please apply only if you have required skills/experience
• Local candidates only
• Canadian Citizens and Permanent Residents only

Please send Resume (Word Document), Rate and Availability details

Job Type: Contract

Local candidates only:

• Montréal, QC

Required experience:

• Relevant experience per above working in a professional financial environment: 3 years

Required languages:

• French
• English