Apex Systems Inc Desktop Support Contract in Toronto, ON

Apex Systems Inc

Branch Toronto ON CA

Desktop Support
Toronto, ON

Desktop Support Technician (Level 2). Excellent verbal and written communication skills with emphasis in customer service, including experience handling…

Job #: 694610

Toronto – Desktop Support Technician – Job# 694610 ***Please be mindful to read the entire job description before applying to the position. If interested in applying please email Anthony at [email protected] with your resume in a Microsoft Word (.doc or .docx) format. Please include “ Desktop Support – Toronto – 694610 ” in the subject line and an introduction to yourself in the body of the email. *** Job Title : Desktop Support Technician (Level 2) Location : Mississauga, ON L5T 1G9, Canada Compensation : $20.00 per hour (CAD)

  • Paid weekly

Contract Length : 1 month (possibly longer)

  • We are looking for someone to help cover one of our techs who will be out for the next month or so.
  • This contract is ideal for job seekers that are in between jobs and would be willing to commit to at least 1 month worth of work while seeking long term employment.

Target Start Date : 9/28/2016 or 10/3/2016

  • Will depend on passing of background check and drug screen

Working hours : Monday – Friday, First shift (Approximately 8am – 5pm local time) Client/Industry : Transportation Principal Duties and Responsibilities :

  • Executive service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products
  • Follows predefines procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
  • Will be working in a clinical area and providing support for clinical applications

Required Skills and Competencies:

  • Minimum 1-3 year experience in servicing/deploy computer equipment
  • CompTIA A+ Certification Required
  • Must have a proven customer service background
  • Must have experience in a corporate environment
  • Individual will be knowledgeable of Windows operation system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

Addition Skills/info:

  • Detail oriented
  • Have good documentation skills
  • Site to site travel reimbursed at 55 cents/mile
  • Possible on call work as well

EEO Employer: Apex Systems LLC is an Equal Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 866-612-2739.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Toronto, ON, CA
Posted on: 2016-09-22
Posted by: