Overview

Ansan Traffic Group Dispatcher | Customer Service Representative Full Time in Richmond, BC

Ansan Traffic Group

Branch Richmond BC CA

Position:
Dispatcher | Customer Service Representative
Location:
Richmond, BC

Customer Service skills. Customer service, call-center or dispatch:. Maintain employees’ certificate or other job related record up to date….

See full details of the position here: https://www.dropbox.com/s/eh829svnjiilxo5/2017-02-Dispatcher-Job-Posting.pdf?dl=0

ABOUT ANSAN

Through its networks and subsidiaries, Ansan Group provides a suite of traffic control solutions throughout the province of British Columbia. We are COR Certified and offer the expertise and flexibility to meet any traffic control and road maintenance challenge.

Ansan Group is the largest supplier of traffic control services in Western Canada and the ‘go-to’ solution for all traffic control essentials.

For a view into our world, please visit our website . http://ansangroup.ca/

ABOUT THE JOB

Reporting and Relationships

The position reports to the General Manager and has no direct reports. The Dispatcher | Customer Service Representative works closely with the following internal and external stakeholders:

  • Traffic Control Persons and supervisors
  • OHS Supervisor/Field Inspectors
  • Work crews
  • Other Dispatchers and Accounting staff
  • Traffic Control Planners
  • Management
  • Clients
  • The public

Hours of Work & Compensation

  • 6:00 AM to 4:00 PM Monday-Friday
  • 8 hours per day with 30-min lunch break. 47.5 hours per week
  • $45K+ per annum based on experience and in accordance with our established salary guidelines.
  • This position is eligible for employee benefits.

RESPONSIBILITIES

1. Managing Schedules and Work Orders

  • Schedule and dispatch Traffic, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, email or telephones. Assist employees with routing directions when necessary.
  • Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones, email or two-way radios. Clarify and coordinate with accounting staff for the information relating to dispatch.
  • Prepare daily work and run schedules.
  • Receive or prepare work orders. Prepare dispatch changes for the special service requirements or events.

2. Customer Issue Resolution

  • Confer with customers or supervisors to address questions, problems, and requests for service or equipment.

3. Record Keeping

  • Record and maintain files, master dispatch sheet and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Maintain employees’ certificate or other job related record up to date.

4. Communication and Coordination of Work

  • Oversee all communications within specifically assigned territories
  • Monitor workers and/or equipment use and locations to coordinate service and schedules. Report and document all customer service, planning and worker related issues to the appropriate individuals.
  • Coordinate with other dispatchers in carrying out daily duties.
  • Once able, this position will train an assistant.

ABOUT YOU

You have strong interpersonal skills and know how to put people at ease and provide great customer service to internal and external customers – even when you’re under pressure. You’re firm when working with and scheduling internal staff for customer projects, but you’re always friendly and professional.

You’re organized and reliable and are a good multi-tasker. Most of all, you’re positive and are known as someone who enjoys working with people.

Skills

You have the following skills:

  • Working knowledge of dispatch systems/applications, processes and best practices
  • General computer skills
  • Customer Service skills

EXPERIENCE | EDUCATION/TRAINING

You have the following experience, education/training:

Required

Minimum of 2 years in a busy dispatcher, customer service, or call center role where strong multi-tasking skills were required

Preferred

Participation in dispatcher/call center/customer service training

YOUR TRAITS

You have the following traits:

  • Reliability
  • Attention to Details
  • Customer Focus
  • Interpersonal Skills
  • Drive for Results / Bias for Action
  • Planning/Organization Skills/Time Management
  • Initiative
  • Composure/Emotional Maturity: You maintain composure when provoked, under pressure, or faced with multiple priorities. You restrain emotional impulses, respond calmly, and reassure others. You demonstrate the ability to maintain stamina under stress. You understand how your actions affect others. You know when it’s time to ‘leave the room’.

HOW TO APPLY

If this sounds like you, we would love to hear from you! Send your cover letter and resume in one file by Feb 26, 2017.

  • We kindly ask that applications be sent by email only—no fax or mail applications please—and request that you do not phone.
  • All applicants will receive an automated email response confirming receipt of their application submission.
  • Due to the high number of applications we receive, only applicants who are selected for an interview will be contacted.

We sincerely thank all applicants for their interest in Ansan!

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Job Type: Full-time

Salary: $45,000.00 /year

Required experience:

  • Customer service, call-center or dispatch: 1 year

Required language:

  • English

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Richmond, BC, CA
Posted on: 2017-02-12
Posted by: