OverviewAmerisourceBergen Personal Care Specialist (Home-based/12 month contract) BC Temporary in British Columbia
Branch BC CA
Personal Care Specialist (Home-based/12 month contract) BC
Ensures coordination of patient services in a timely manner. Regularly interacts with insurance companies, and patients to provide optimal reimbursement support…
Contract- 12 months
Under the direction of the District Manager,
The Personal Care Specialist for the Program is responsible for managing on- boarding of patients in a given geographical area. The individual will work directly with patients and liaise with Field Case Managers who will work closely with the patients’ physicians to provide proactive and seamless services with respect to the program. The resulting objective of this superior and proactive service will be increased patient enrolment in the program and improved patient outcomes. This position is for a patient support program in the immunology branch.
PRIMARY DUTIES AND RESPONSIBILITIES:
Be the primary contact person for patients
Be a reimbursement expert in his/her assigned caseload territory.
Ensures coordination of patient services in a timely manner resulting in a quick and continued access to therapy
Performs a welcome call to gather information and introduce each patient to the program
Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
Manages all aspects of public and private coverage as well as additional financial assistance if applicable
Regularly interacts with insurance companies, and patients to provide optimal reimbursement support
Works collaboratively with other team members in varying roles, to coordinate the patient journey and ensure patient on-boarding
Coordinates and manage all aspects required in order to obtain and maintain prescription drug coverage for patients
Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions
Ensures coordination of patient services in a timely manner
Acquire in depth knowledge of public/private and federal funding mechanisms.
Coordination of prescriptions (initial and renewal)
Ad hoc duties as assigned
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
A post secondary or Associate degree program and/or an equivalent combination of experience and education is required.
Bachelor’s degree an asset
Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
A minimum of two(2) years in a Customer Service setting
Knowledge of public, private and federal reimbursement an asset
Previous work using a CRM system an asset
Project management skills
Knowledge of SalesForce.com an asset
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong analytical skills including interpretation of regulation and legislation.
Ability to communicate and comprehend medical information
Demonstrated teamwork abilities
Ability to make decisions using sound judgment.
Ability to work autonomously and in a remote setting.
Ability to manage multiple tasks and priorities at once
Excellent communication skills
Good negotiating skills
Strong attention to detail
Strong sense of urgency
Ability to cope with increases in workload
Ability to communicate effectively with different types of clients
Ability to proficiently use computer and good knowledge of Microsoft Office
Ability to communicate effectively both orally and in writing and in both English and French (oral and written)
15. Work with a keyboard
16. View a computer screen for long periods of time
17. Must be able to work from home and have a home based office space
18. Office space must accommodate equipment supplied by ABSG
19. Work environment must accommodate “work-with days” with District
Employment Type: Temporary
Location: , BC, CA
Posted on: 2015-05-24