AmerisourceBergen Client Analytics Manager (12 Month Contract) Temporary in Saint-Laurent, QC

Overview

AmerisourceBergen

Branch Saint-Laurent QC CA

Position:
Client Analytics Manager (12 Month Contract)
Location:
Saint-Laurent, QC

Advanced customer management skillset to provide insights and recommendations services beyond basic reporting services….

Client Analytics Manager (12 Month Contract) – 00001DQV
Description
POSITION SUMMARY:

Reporting to the Director, Business Intelligence, the Client Analytics Manager will be responsible for providing expert advice to external clients to develop reporting and analytics solutions, to measure business performance, and to measure key outcomes of program services. This individual will be accountable for cultivating customer relationships with key customers. Working in concert with program and BI team members the Client Analytics Manager will review all reporting solutions in detail and will provide recommendations for improvements to the content and mode of presentation and delivery, to ensure that our customers receive best-in-class information services. The Client Analytics Manager will also lead deep-dive research into data pertaining to our customer’s program services, sales information, and other available data sources to provide actionable, meaningful advice to optimize our service offering. The individual must be able to work independently and as a team member with minimal supervision while providing the necessary solution(s) to the client.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Works closely with client account leaders, operations management and the New Business Development team to analyze and understand external customer needs,.
• Establishes and execute client analytics strategy and support pricing and marketing of client analytic services
• Technical SME for reporting methodology design
• Engages BI and Reporting technical teams to develop new, innovative reporting methodologies and measurement systems
• Establishes and implements strategy to meet create external client-centric analytics & reporting, both proactively and by request. Leads ongoing process to ensure that client’s business needs are met.
• Advanced customer management skillset to provide insights and recommendations services beyond basic reporting services
• Creating solutions for clients (internal and external) in a number of formats, including Excel, Crystal Reports, Business Objects Enterprise;
• Work with the other IT groups such as Infrastructure, Networks, Web Application Development to design BI solutions for internal and external use
• The Client Analytics Manager will also be assigned other duties and tasks as required from time to time and including possible travel (5%)

Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business / healthcare administration, sales, market research, pharmaceutical, financial / data analysis and reporting or similar vocations obtained through completion of a four year bachelor’s degree program; normally requires a minimum of seven (7) years’ experience with prior customer management experience, preferably analytic or reporting experience either as a provider or consumer.

• Bachelor degree or above qualification preferably in Information Systems, Computer Science
• Minimum 7 years of directly related experience in Client or Business Analytics position(s)
• Advanced working knowledge with MS Office, SQL, Business Objects, Crystal Reports
• Proven knowledge of and experience with working with patient-centric healthcare data
• Experience with specialty and/or orphan drug pharmaceutical industry
• Experience with IT project management would be an asset;
• Experience with problem, Change and Incident Management practices (ITIL)

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong knowledge of patient support services and specialty pharmaceutical sales and marketing business disciplines
• Outstanding ability to communicate effectively both verbally and in writing; ability to communicate with customers, associates and management; solid teamwork and interpersonal skills; able to work effectively across functional groups
• Strong business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions
• Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Access
• Excellent ability to gather and analyze report requirements;
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Strong Ability to consistently meet deadlines
• Strong business and financial acumen
• Works well cross-functionally and within a small team;
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Organization : Consulting Services
Job : Information Technology Jobs
Schedule : Full-time
Primary Location : Canada-Quebec-St. Laurent