Overview

AmerisourceBergen Caseworker – 12 Month Contract Temporary in Oakville, ON

AmerisourceBergen

Branch Oakville ON CA

Position:
Caseworker – 12 Month Contract
Location:
Oakville, ON

Implement call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support….

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Description

POSITION SUMMARY:
Reporting to the Sr. Program Manager, the Caseworker is responsible for undertaking the management of specific projects or cases assigned to him/her, within the Specialty Services Department.

PRIMARY DUTIES AND RESPONSIBILITIES:
Implement call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
Document each activity in program specific database
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring

Qualifications

Post-secondary education or equivalent in a related discipline
2 years of experience in customer service or in an office setting is preferred
Proficiency in Microsoft applications (Outlook, Word, Excel)
Professional / courteous / efficient telephone manner
Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
Strong communication and interpersonal skills
High attention to detail

Organization

: Consulting Services
Job

: Operations Jobs
Schedule

: Full-time
Primary Location

: Canada-Ontario-Oakville

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Employment Type: Temporary
Location: Oakville, ON, CA
Posted on: 2017-10-30
Posted by: