Overview

ALTRUCK INTERNATIONAL Service Advisor Full Time in Guelph, ON

ALTRUCK INTERNATIONAL

Branch Guelph ON CA

Position:
Service Advisor
Location:
Guelph, ON

Service Writers, Service consultants, Adviser, Customer Service, Support Advisor, Customer Service Associate, CSA, CSW, Customer Service Representative, CSR,…

IT’S NOT ABOUT US… IT’S ABOUT YOU!

Are you a customer service oriented individual with a strong technical aptitude and experience in the medium/heavy duty truck, automotive or construction industry?
We want to hear from you:

  • If you are customer centric with excellent communication skills.
  • If you enjoy solving problems and taking on difficult challenges and finding creative solutions.
  • If you don’t know the answer, you’ll dig for it until you find it.
  • If you like people and get a kick out of helping people get to those aha moments.
  • If you are patient, level headed and caring and cool under pressure.
  • If learning something new makes you feel giddy… You know how to roll with the changes. Not only that, if you volunteer for new challenges without waiting to be asked.
  • If you pay attention to small details and stay focused on delivering unique customer experience.

If you have all that and if you feel qualified, and brave enough to take a giant step forward, then check out the gig below and see what happens next!

HERE IS WHAT A DAY IN THE LIFE OF ALTRUCK SERVICE ADVISOR LOOKS LIKE:

  • Responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
  • Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information.
  • Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
  • Obtain customer signature on the repair order and provide customer a copy of the repair order.
  • Must be able to understand, communicate, and evaluate all vendors and International Warranty guidelines, approval processes and policies during the write up and repair process.
  • Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
  • Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
  • Ensure vehicles are parked in assigned areas, trucks are locked and keys are tagged and properly stored.
  • Explain completed work and charges to the customer.
  • Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
  • Communicate service maintenance requirements (i.e. oil change interval, axle lube changes, required adjustments, etc.)
  • Solicit customers’ work to build our service business

YOU ARE GOOD AT

Required skills:

  • A Technical Aptitude and / or experience in the Medium /Heavy Duty truck, Automotive or Construction industry an asset, however willing to train exceptional people.
  • Strong written and verbal communication skills.
  • Must be a team player with a strong sense of commitment to the customer.
  • Must be self-motivated and have good written and verbal communication skills.
  • Must conduct his / her self in a professional manner.
  • Knowledge of Microsoft programs and applications would be useful in this role.
  • Good organizational skills
  • Valid G license

COMPENSATION PACKAGE

Competitive wages, Health & dental benefits including life insurance & disability, pension plan, vacation & holiday pay, professional development, mileage assistance, mobile devices as applicable to the role, etc.

WHERE TO FIND US

  • Location: 405 Laird Road, Guelph
  • Open Position: 1
  • Shift: 12 pm to 9 pm

ALTRUCK SUMMARY

At Altruck International Truck Centres, we are committed to our customer’s success. We work with our customers to create custom business solutions that meet their individual need. We have been around since 1977, delivering personalized solutions that maximize our customer’s ROI and results. Check us out at www.altruck.com.

ACCESIBILITY

Altruck is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs.

At Altruck, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Altruck is proud to be an equal opportunity workplace.

Keywords: Service Writers, Service consultants, Adviser, Customer Service, Support Advisor, Customer Service Associate, CSA, CSW, Customer Service Representative, CSR, Customer Service Agent, Customer Service Administrator

Job Type: Full-time

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Guelph, ON, CA
Posted on: 2016-09-20
Posted by: