Altitude Sports Costumer Service Agent (2 months contract) Temporary in Montréal, QC

Altitude Sports

Branch Montréal QC CA

Costumer Service Agent (2 months contract)
Montréal, QC

Knowledge of outdoor gear and products. Support and guide clients on products according to their needs (phone, email, chat);…

Company Description

Altitude-sports.com is an online technical clothing retailer that is growing quickly in the Canadian market. Our team of young professionals is constantly evolving. Other than the main website, the business also owns TheLastHunt.com, Canada’s oldest website entirely dedicated to discounted outdoor gear and apparel.

Main Responsibilities

  • Support and guide clients on products according to their needs (phone, email, chat);
  • Help clients with online purchases and orders;
  • Proceed with reimbursements when needed;
  • Follow-up on orders and answer related questions;
  • Process returns and handle guarantee requests;
  • Identify potential frauds and report anything that seem unusual;
  • Perform other related tasks as needed.


  • Have 6 months to 1 year of experience in client service;
  • Be perfectly bilingual (French/English), verbally and in writing;
  • Be able to handle multiple tasks at the same time;
  • Ability to work with different IT platforms;
  • Be able to manage stress efficiently;
  • Be rigorous and assiduous
  • Be polite and professional;
  • Be punctual.


  • Knowledge of outdoor gear and products
  • Experience in ecommerce

Requested availability

Available anytime (day, night, weekends)

We offer

  • Friendly working environment in the heart of Little Italy;
  • Opportunity to work with talented people.

Job Type: Temporary

Salary: $13.00 /hour

Job Location:

  • Montréal, QC

Required experience:

  • client service: 1 year

Required language:

  • English

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Montreal, QC, CA
Posted on: 2016-12-06
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