Alberta Hotel & Lodging Association Membership & Digital Communications Coordinator Full Time in Edmonton, AB

Alberta Hotel & Lodging Association

Branch Edmonton AB CA

Membership & Digital Communications Coordinator
Edmonton, AB

Digital media applications such as Adobe Creative Suite/Cloud design (Photoshop, Illustrator, InDesign, Animate), MailChimp, SurveyMonkey, and WordPress….


This newly created position will serve as a key contributor to the Alberta Hotel & Lodging Association’s goal of using professional and timely communications tools for both internal and external audiences. A central hub for both the creation and dissemination of digital communications, this position will drive the association’s online presence and support its membership, advocacy, and program communications. The ideal candidate will act as an Association advocate, and understands the critical role that real-time, dynamic communication plays in demonstrating value to members.

As Membership & Digital Communications Coordinator, you are a strategic thinker who excels in a fast-paced environment and can quickly turn new developments into real-time communications. You possess:

  • Exceptional customer service attitude
  • The ability to efficiently and effectively manage membership information through our database and reporting systems
  • The ability to create cutting edge communication and marketing materials.

You are comfortable in a dynamic environment with multiple demands on your time, and you are excited to take our association’s communications to the next level. You are fun, positive and a willing team player. You are a high-energy, self-motivated person who will complement our dynamic and results-oriented team.

Key responsibilities in this role:

Reporting to the Director of Membership and Industry Relations, you will:

  • Manage and maintain an accurate member database system that allows efficient and effective communication with members;
  • Manage all aspects of member enrollment and de-enrollment;
  • Develop and maintain content of the association’s digital communications including e-newsletters, web sites, social media channels, targeted online marketing, and electronic campaigns;
  • Foster relationships with hotels across Alberta and be instrumental in building 2-way member engagement channels;
  • Ensure timely and appropriate member communication;
  • Respond to member inquiries with timely and accurate information;
  • Translate advocacy and public relations activities into stories for members and the general public;
  • Strategize, create content and manage social media accounts to increase engagement, reach, and impressions;
  • Track digital reach and results through Google Analytics and using trends and statistics, ensure that the right tools are used for each audience/message;
  • Design and develop digital assets using static images, video, and audio to create communications collateral such as e-communications templates, and Power Point presentations;
  • Ensure consistent branding across all marketing channels;
  • Create and maintain Communication Plans for key programs and services offered by the AHLA;
  • Promote participation in AHLA programs, services and events to members and prospective members to increase membership and program penetration;
  • Provide high quality customer service to members to ensure that they take advantage of member benefits and stay informed.

Knowledge and skills required:

  • Experience in identifying target audiences and crafting digital campaigns that engage, inform and motivate;
  • Ability to deliver excellent customer service, negotiation and problem-solving skills, while maintaining utmost professionalism at all times;
  • Exceptional oral and written communication skills;
  • Highly organized, demonstrating an ability to execute multiple priorities within specified time-frames;
  • Must have strong working knowledge of Microsoft Office Applications: Word, Excel, PowerPoint, Outlook;
  • Digital media applications such as Adobe Creative Suite/Cloud design (Photoshop, Illustrator, InDesign, Animate), MailChimp, SurveyMonkey, and WordPress.


  • An undergraduate university degree or college diploma in Public Relations, Marketing, Communications, Graphic Design, Interactive Digital Media or related field;
  • Experience in a membership based organization, with specific experience in communications, design or marketing.

Job Types: Full-time, Permanent

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2018-01-10
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