Air Canada Cabin Crew Manager – Montreal Full Time in Dorval, QC

Air Canada

Branch Dorval QC CA

Cabin Crew Manager – Montreal
Dorval, QC

Airline / hospitality experience an asset. Experience in leading, motivating and coaching. However only those selected to continue in the process will be…

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada, a 4-Star airline, is pursuing its goal to become a Global Champion. To achieve this, the In-Flight Service team is looking for a Cabin Crew Manager leader that will focus coaching and managing frontline ambassadors in the areas of customer service, operations, and safety.

By directly impacting the customer service experience, the Cabin Crew Manager will display strong leadership skills on the ground and onboard. The aim of this role is to develop and strengthen the leadership capabilities of cabin personnel.

Performance Leadership

Anticipate employees’ and customers’ needs and be available for them;

Act as a coach, motivate and engage our frontline ambassadors and the immediate team to build a positive and high performing group;

Responsible for the administration and handling of disciplinary investigations and meetings with employees including investigations of issues and labour relations issues;

Perform coach rides to achieve service consistency;

Act as the point of contact on focus flights and act upon controllable issues on the spot;

Serve as subject matter expert on specific routes and as primary interface/liaison between employees and company;

Liaise with the IFS training and Customer Experience team to identify areas of training that requires more focus;

Provide findings and possible recommendation to management in the areas of on-board service compliance, performance management, and continuous improvement.

Operational Leadership

Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety and operational standards;

Assist on engaging frontline ambassador with corporate image compliance prior to boarding and onboard the aircraft;

Responsible to brief departing cabin crew during on-board flight briefings and responsible to provide direction on product expectations and the corporate vision;

Effectively communicate the rationale of company policies, procedures and products on board and during layovers. Act as a direct liaison between frontline ambassadors and the Customer Experience Team;

Assist with irregular operations, STOC operations, any other operational contingencies set by Airports, government regulators, and Air Canada.


Highly adaptable and flexible to support a 24/7 operation

Experience in leading, motivating and coaching

Successfully complete the Flight Attendant training program and maintain qualifications

Excellent interpersonal, conflict resolution, and communication skills (written and verbal)

Intercultural competence and consciousness

Strong organizational skills and ability to create and achieve a vision

Strong customer focus

Strong analytical and creative skills

Strong knowledge of safety, service standards, and labor relations

Competitive awareness

Detail oriented

Ability to meet deadlines, work under pressure and achieve multiple objectives

Airline / hospitality experience an asset


Bilingual (English and French).

Priority will be given to candidates completely fluent in English and French, however, strong consideration will also be given to candidates fluent in English and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish.

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.



Cabin Personel Management

Primary Location






Job Posting Start Date & Job Posting End Date:

Mar 29, 2017, 5:24:33 PM


Apr 12, 2017, 10:59:00 PM

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Dorval, QC, CA
Posted on: 2017-03-31
Posted by: