Agropur Customer Service Agent (Temporary 12 months) Temporary in Longueuil, QC

Overview

Agropur

Branch Longueuil QC CA

Position:
Customer Service Agent (Temporary 12 months)
Location:
Longueuil, QC

Technical knowledge would be considered an asset:. Occasionally supports coordinators on new products launch process or different improvement projects;…

Handles customer calls and emails and responds to inquiries in a fast and appropriate manner;
Performs various activities related to orders and shipping, such as:

• Inputting orders;
• Allocating supplies;
• Planning and coordinating shipments;
• Following up and communicating with Logistics and Production departments;
• Performing the paperwork;
• Receiving and sending certificates;
• Problem solving.

Ensures the accuracy and integrity of the information required to produce, process, ship and receive orders for quality and scheduling purposes;
Communicates with customers and validates information in order to provide continuous support throughout the handling of the query;
Occasionally supports coordinators on new products launch process or different improvement projects;
Obtains and prepares shipping related paperwork and relays it to the appropriate parties, such as clients, banks, forwarding agents and governmental organizations.
Requirements

University degree in Business Administration or any relevant field;
Minimum two (2) years customer service experience;
A DEC Diploma of Collegiate Studies coupled with extensive work experience in a similar role might be also considered;
Excellent knowledge of French as well as spoken and written English;
Knowledge of Excel and Word;
Technical knowledge would be considered an asset: invoicing, products and manufacturing methods, agri-food transportation, import/export.