OverviewAecon Group Inc. Field Support Specialist Full Time in Fort St. John, BC
Aecon Group Inc.
Branch Fort St. John BC CA
Field Support Specialist
Fort St. John, BC
Supports organisational change. PURPOSE OF THE POSITION Reporting to the Team Lead, Field Support, the position is responsible for remote site support, network…
I. ABOUT US Aecon Construction Group Inc. is the largest publicly traded construction and infrastructure development company in Canada. Aecon’s expertise covers the full range of services, including design and construction, financing, operating, procurement, and project management.
Aecon Group and its predecessor companies have helped build many of Canada’s most famous infrastructure landmarks, including the CN Tower, St. Lawrence Seaway, Highway 407 Express Toll Route, Vancouver Sky Train, and the Montreal-Trudeau International Airport, among others. Aecon Group Inc. is an industry-leading construction and infrastructure development company at the forefront of our economy’s strongest growth sectors – Infrastructure, Energy, Mining.
Aecon and its subsidiaries provide services to private and public sector clients throughout Canada and on a selected basis internationally. Aecon Group Inc. is Canada’s largest, publicly traded construction and infrastructure development company. Aecon and its subsidiaries provide services to private and public sector clients throughout Canada and on a selected basis internationally.
II. DIVISIONAL OVERVIEW Aecon’s Corporate division provides a support system which extends throughout all branches of the company and includes IT services, communications, finance and human resources, among others. III. PURPOSE OF THE POSITION Reporting to the Team Lead, Field Support, the position is responsible for remote site support, network infrastructure support and the successful completion of helpdesk requests within their support queue and overall management of the service provided to all Aecon field activities.
IV. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. • Provides support to remote site end users on a variety of issues. Identifies, researches, and resolves technical problems.
Tracks and monitors the problem to insure a timely resolution. • Provide printing support and maintenance for all remote sites. • Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
- Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices, network devices, and small site servers. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems. • Provides and delegates tasks as it relates to workloads.
- Works with suppliers to deliver a better experience at job sites. • Provides after hours on call support as required on a rotational basis. V. OTHER DUTIES AND RESPONSIBILITIES • Helps co-ordinates quality standards and ensures public company compliance.
- Adheres to Aecon’s Core Values and Policies and Procedures. • Adheres to Aecon’s IT Services Policies, Procedures and Guidelines. • Supports organisational change. VI.
SUPERVISORY RESPONSIBILITIES • Interfaces with sister company IT personnel. • Coordinates with 3rd party companies and contractors as needed. VII. KNOWLEDGE, SKILLS & TRAINING NEEDS • Minimum of a Post Secondary Education with information technology degree or diploma from a Canadian accredited institution.
- Demonstrable experience with and training on multiple technologies including (but not limited to) TCPIP, Citrix, and Microsoft technologies. • Is willing to work and stay at camp on a schedule of two weeks in, one week out a total of 70 hours per week. • Local hire would be on a 5 and 2 schedule for a total of 70 hours per week. VIII.
EXTENT OF PUBLIC CONTACT • Deals with visitors and employees in person and on the telephone. • Communicates with supervisor to resolve issues as they arise. • Communicates with co-workers daily to resolve issues. IX.
PHYSICAL DEMANDS • Ability to sit for extended periods of time. • Ability to work at least eight hours per day. • Ability to lift and carry computer systems and peripherals. • Has an up to date and clean driving record.
X. COMPENSATION AND BENEFITS OVERVIEW Aecon offers the opportunity to work on challenging, high profile projects and provides competitive compensation and benefits. XI. EQUITY STATEMENT Aecon is an equal opportunity employer.
XII. ACCESSIBILITY STATEMENT Aecon accommodates. Upon request, Aecon accommodates candidates with disabilities throughout the hiring process. #LI- 127615536_LB1
Employment Type: Full Time
Location: Fort Saint John, BC, CA
Posted on: 2018-05-24