Aecon Group Field Support Specialist Contract in Fort McMurray, AB

Aecon Group

Branch Fort McMurray AB CA

Field Support Specialist
Fort McMurray, AB

Demonstrable experience with and training on multiple technologies including (but not limited to) TCPIP, Citrix, and Microsoft technologies….

Reporting to the Team Lead, Field Support, the position is responsible for remote site support, network infrastructure support and the successful completion of helpdesk requests within their support queue and overall management of the service provided to all Aecon field activities. Key Responsibilities • Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Provides support to remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
  • Provide printing support and maintenance for all remote sites.
  • Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
  • Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices, network devices, and small site servers. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
  • Provides and delegates tasks as it relates to workloads.
  • Works with suppliers to deliver a better experience at job sites.
  • Provides after hours on call support as required on a rotational basis.
  • Interfaces with sister company IT personnel.
  • Coordinates with 3rd party companies and contractors as needed.
  • Deals with visitors and employees in person and on the telephone.
  • Communicates with supervisor to resolve issues as they arise.
  • Communicates with co-workers daily to resolve issues.


  • Helps co-ordinates quality standards and ensures public company compliance.
  • Adheres to Aecon’s Core Values and Policies and Procedures.
  • Adheres to Aecon’s IT Services Policies, Procedures and Guidelines.
  • Supports organisational change.

Required Knowledge & Skills

  • Minimum of a Post Secondary Education with information technology degree or diploma from a Canadian accredited institution.
  • Demonstrable experience with and training on multiple technologies including (but not limited to) TCPIP, Citrix, and Microsoft technologies.
  • Ability to sit for extended periods of time.
  • Ability to work at least eight hours per day.
  • Ability to lift and carry computer systems and peripherals.
  • Has an up to date and clean driving record.
  • Is willing to travel between sites as required.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Fort McMurray, AB, CA
Posted on: 2018-05-24
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