ADP Client Service Representative, Payroll Services, MA2 Full Time in Halifax, NS


Branch Halifax NS CA

Client Service Representative, Payroll Services, MA2
Halifax, NS

POSITION SUMMARY Assume full responsibility and ownership of high volume calls of complex and time driven projects for Major Pay Specialist, [email protected],…


Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world.

In Canada, ADP is the leading provider of Employer Services, providing a comprehensive range of payroll, human resources management, benefits administration, time & labour management, occupational health and safety and comprehensive outsourcing services. The company has more than 1,800 associates dedicated to providing a level of personalized attention and expertise that no in-house software package or systems vendor can match. With a client base of more than 50,000 organizations across Canada, ADP pays one in four Canadians in the private sector. Headquartered in Toronto, ADP Canada also has offices in Halifax, Montreal, Calgary, and Vancouver.

Visit www.adp.ca to learn more about the company!


Assume full responsibility and ownership of high volume calls of complex and time driven projects for Major Pay Specialist, [email protected], Performance Pack clients (250 to 1000 employees) to include ezlabor integration tasks, Clearview and Compris in a self managed relationship team environment. Proficient in handling client inquiries regarding payroll features independently, with limited assistance using their expert knowledge of ADP products, systems, tools, and services to respond to complex and sensitive client requests.

• Work in a Self-managed Team environment in managing relationships with MA2 clients for (a) their primary region and (b) across Canada
• Act as a primary CSR to those client’s with unique and specific needs
• Develop strong working relationships with client base, instilling a level of trust and confidence in our clients and their perception of our service team
• Provide value-added proactive solutions and responses to clients’ requests
• Answer and assume full responsibility and ownership for incoming calls, projects based on the tasks to their resolution
• Prioritise workload while maintaining an effective balance between calls, projects and client follow-up
• Accurately perform all changes or additions to company set up with complete follow up to clients, including clear and concise instructions, within the performance standard guidelines
• Demonstrated commitment to working in a dynamic team atmosphere, using a positive approach, while cooperating with peers, and communicating to ensure a collective work environment
• Identify, recommend and refer any opportunities, which arise from client queries, to other Departments as necessary
• Successfully navigate and apply internal on-line mainframe application systems in servicing internal and external clientele
• Complete understanding and use of internal forms used to process and service clients requests
• Comprehensive knowledge of departmental procedures and ADP Standards as measured by Quality Survey Scores and Team Performance
• Thirst for learning, demonstrating positive attitudes and willingness to keep on top of current payroll legislation with a thorough understanding of ADP Products

Experience, Skills, Academic:


• Three years post-secondary or equivalent business experience and knowledge of ADP workflow is an asset.

• Knowledge, Experience, and Skills:


• Extensive customer service experience with proven skills with conflict resolution
• Effective communication skills, both written and verbal, with superior telephone technique skills
• Proven ability to multi-task, probe, analyze and problem-solve complex issues
• Proven ability to prioritise and organize, with meticulous follow-up skills
• Strong active listening skills, and highly self-motivated
• Ability to turn constructive feedback into valuable actions
• Demonstrated commitment to personal growth and development
• Proven ability to work independently, and exercise sound judgment when resolving intricate cases
• Proven ability to work in an environment committed to teamwork
• Experience within a service environment that benchmarks against a Quality Service model

• PCP Certification an asset

Note to Job Seekers

Please note that any offer of employment will be conditional upon a background check, including a criminal record check.


Job Category: Client Service
Area of Interest: Customer Service / Support
Locations: Canada, Halifax, NS

ADP Job ID: 91154

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Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2016-09-20
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