Aaron’s Canada Customer Accounts Manager (Collections) C6031 Full Time in Dartmouth, NS

Aaron’s Canada

Branch Dartmouth NS CA

Customer Accounts Manager (Collections) C6031
Dartmouth, NS

Clean and certify merchandise in the Quality Assurance Center for all items personally returned. The Customer Accounts Manager manages the Customer Accounts…

Job Summary

The Customer Accounts Manager manages the Customer Accounts Department, which is responsible for the renewal payments process. Responsible for achieving company standards on non-renewal closing percentages.

Responsibilities and Duties

  • The Acquisition and Maintenance of Customers
  • Protect Company assets
  • Direct immediate contact of all customers who have not renewed their lease agreement(s) both in the field and on the phone
  • First up to help set the and achieve daily, weekly and monthly revenue and renewal goals
  • Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
  • Monitor and recommend payment frequency and renewal date changes to the General Manager based on customer payment history
  • Document all customer appointments and maintain updated customer information in the store computer system
  • Monitor the accuracy of customer classifications according to customer payment history and habits
  • Recommend the use of components from the Account Tool belt to the General Manager for endorsement
  • Supervise, develop and schedule the activities of Customer Account Advisor
  • Responsible for closing lease agreements per policy as second up to the GM
  • Update non-renewal goal board daily
  • Facilitate non-renewal returns authorized by the General Manager
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Safely operate company vehicle
  • Complete and maintain weekly truck maintenance sheet and route sheets daily

Qualifications and Skills

  • Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
  • All skills necessary to effectively perform all functions in the store
  • Good communication and interpersonal relationship skills
  • Strong telephone skills and etiquette
  • Good organizational skills
  • Professional groomed appearance
  • Good driving skills
  • Ability to work schedule of budgeted hours varying from 8am to 9pm
  • Satisfactory criminal background investigation
  • valid Driver’s License and compliance with the Company’s Driver Qualification Policy


  • 5-day work weeks with Sundays always off!
  • Paid Time Off including Vacation days, Sick days and Holidays
  • Medical & Dental Insurance
  • Life Insurance & Disability Benefits
  • Ongoing Training and Development
  • Incentive Pay Opportunities
  • Associate Purchase Discount

Job Type: Full-time

Salary: $15.00 /hour

Required experience:

  • Management: 2 years
  • Customer Retention: 2 years

Required license or certification:

  • G Class Driver’s Licence

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Dartmouth, NS, CA
Posted on: 2018-01-09
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