247 Networks Ltd Computer / Network Administrator – Support Technician Full Time in Surrey, BC

Overview

247 Networks Ltd

Branch Surrey BC CA

Position:
Computer / Network Administrator – Support Technician
Location:
Surrey, BC

Posses’ good knowledge of windows XP, Windows 7 and Windows 8. Installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware,…

Information technology firm looking for one (1) full-time computer support technician who will provide IT helpdesk support on a daily basis on a broad range of technical issues for our clients based out of our Surrey office.

SKILLS:
Experience in Exchange, Active Directory and windows server 2008/2012

Knowledge of backup, Antivirus/ Anti Spam systems

Ability to perform Systems & network troubleshooting for our clients

Posses’ good knowledge of windows XP, Windows 7 and Windows 8

Familiarity with networking skill in Servers, Firewalls, and switches

Experience in FTP, VPN, SSH, SSL

Strong communication and interpersonal skills

Strong knowledge of Microsoft products and good working knowledge of computer hardware/software

Ability to communicate clearly with clients and management

JOB DUTIES:
Provide customer-focused desktop support for staff using strong interpersonal service skills.

Provide business systems, network and internet support to clients.

Provide end-user support for computer desktops, peripherals, and IT services by

installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance.

Communicate electronically, by phone and in person with clients experiencing difficulties to determine and document problems experienced.

Consult user guides, technical manuals and other documents to research and implement solutions.

Provide advice and training to clients in response to identified difficulties.

Collect, organize and maintain a problem and solution log for use by other technical support analysts through our helpdesk.

Record and track support requests using helpdesk ticket system.

Provide EXCELLENT customer service

JOB REQUIREMENTS:
Minimum 4 years of work experience in a relevant field

Completion of a college program in Information Technology

Vocational/ training certificates will be a great asset

Must be fluent in English

Clean criminal record

Reliable vehicle and valid driver’s license

Compensation: Based on experience