Overview

24-7 Intouch Contact Centers Help desk agent, technical (IT Service Desk Agent (#5397841)) Full Time in Winnipeg, MB

24-7 Intouch Contact Centers

Branch Winnipeg MB CA

Position:
Help desk agent, technical (IT Service Desk Agent (#5397841))
Location:
Winnipeg, MB

Collect, organize and maintain a problems and solutions log for use by other technical support analysts . Completion of college/CEGEP/vocational or technical…

Languages English

Education Completion of college/CEGEP/vocational or technical training; Some university

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Credentials (certificates, licences, memberships, courses, etc.) Not required

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Experience 1 year to less than 2 years

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Specific Skills Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts

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Work Setting Telecommunications industry

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Computer and Technology Knowledge MAC; JavaOS; Hardware; Device drivers; Networking software; Intranet; Internet; Servers; Applications – desktop; File management software; Spreadsheet software; Presentation software; Mail server software; Electronic mailing software; Programming software; Desktop publishing software; Data analysis; Database software; Programming languages

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Work Conditions and Physical Capabilities Fast-paced environment; Repetitive tasks; Attention to detail; Sitting

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Essential Skills Document use; Writing; Communication; Working with others; Problem solving; Critical thinking; Job task planning and organizing; Finding information

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or proceed with Standard Application Form.

Employment Type: Full Time
Location: Winnipeg, MB, CA
Posted on: 2015-05-23
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